In the current world, quality assurance if done well can meet the customer's expectations or exceeding the customer expectations. However, if badly given, this also creates a bad reputation to the organization in the form ...

In today’s global competitive marketplace, the demands of customers are increasing as they require improved quality products and services. This article puts forward a framework for quality management in organizations with ...

Quality management systems are instrumental factors for universities and the centre of attraction in the teaching and learning process in the world of academia. The general objective of this research is to find out whether ...

Examining customer perception on the quality of services has been a common practice among banking and finance researchers over the years. The main reason for continued interest in this area of research is the ever changing ...